Refund policy

Return & Refund Policy

We strive to ensure your satisfaction with every purchase. Please review our return, exchange, and refund policy below:

Online Return & Exchange Policy

  • Opening the shipment before receiving it is not allowed.
  • You may request a return or exchange within 14 days of receiving your order.
  • For items with manufacturing defects, the return/exchange period is extended to 30 days.
  • Returned items must be in their original condition, with all tags and packaging intact.
  • All return or exchange requests must be submitted before sending the items back.
  • Exchange from stores is available for size only.

Return/Exchange Process

  1. Request Confirmation:
    Once you submit a return or exchange request, it will be reviewed and confirmed within 2 working days. You’ll receive a confirmation email.
  2. Item Collection:
    After confirmation, our shipping partner will contact you within 3–5 working days to arrange item pickup.
  3. Quality Check:
    Once we receive your item, our Quality Control team will inspect it to ensure it meets return conditions.
    This step typically takes 2 working days.
  4. Refund or Exchange:
    If your item passes the quality check, we’ll proceed with your refund or dispatch your exchanged item. This takes 3–5 working days after QC approval.
  5. Total Processing Time:
    The entire return process takes up to 15 working days from your initial request.

Refund Policy

  •         Refunds are issued only after the returned item successfully passes the quality inspection.
  •         For Cash on Delivery (COD) Orders: Refunds for cash orders will be issued via Bank Transfer or Mobile Wallet (e.g., Vodafone Cash, etc.) within 3–5 working days after QC approval.
  •         For Electronic Payments (Card, Valu, or other online methods): The amount will be refunded back to the same card/account used during checkout within 7–14 working days, depending on the issuing bank’s policy.
  •         Shipping fees will be deducted for returns or exchanges processed through the website.
  •        No shipping fees apply to returns or exchanges made directly through our physical stores.

 Data Accuracy Responsibility: The customer bears full and sole responsibility for the accuracy of the financial details provided (such as the mobile wallet number, bank account details, or IBAN). The company shall not be held liable or financially responsible for any transfers made to incorrect accounts or wallets due to inaccurate customer input.

Defective or Incorrect Items

  • If you receive a damaged or incorrect item, please notify us within 2 days of delivery via email.
  • Reports made after this period will not be accepted.